Queens hotel Kandy and their Royal Bullshit

Right now I’m @ an event @ Peradeniya University … will write more about the event tomorrow with photos etc. But this is about the pathetic welcome I got from Queens Hotel in Kandy.

Couple of days ago I called the Queens Hotel and made the reservation for a room with the king size bed, because I was planning to come to Kandy with my wife and kid and the little fella is now turning to sides, and attempting to crawl :)

As planned I arrived at the hotel late night … around 11.00 PM and checked into the hotel. But the room had only a tiny bad … half-king size. When I questioned about it they said the room they were planning to give me was not free at the moment due to the current guest extended his stay. Surprisingly the guy at the reception asked me to ‘manage’ with this for the night and they will give me the room promised tomorrow … honestly that’s royally f***ed up. The real reason I got really pissed is when I called in the afternoon to double check they said it’s available and perfectly fine and even when I arrived at the hotel they didn’t even had the courtesy to tell me that there has been a problem and change in the plan. I had to discover the mess myself. That’s the most f***ed up way to treat a customer by any hotel. Well! i’ve been to so many hotels around the world and have never faced a situation like this. Anyway I'm NEVER going to go to Queens Hotel Kandy again. I’m yet to talk to the hotel manager and blast the hell out of him.

Luckily I managed to get a good room @ Sussie Hotel. If not the situation was to a drive back home or many miles to get a good hotel. Because all the other hotels I checked earlier were full.